Privacy Policy

BlueRev Montebello Pool Service respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you use our pool cleaning and maintenance services or visit our website.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

We collect several types of information to provide and improve our services:

Personal Information

When you contact us or request services, we may collect personal information including:

• Your name and contact information (phone number, email address, mailing address)
• Property address where services will be provided
• Payment information (credit card details, billing address)
• Pool specifications and service history
• Communication preferences

Service Information

When we provide services, we collect information about:

• Pool condition and water chemistry readings
• Services performed and materials used
• Equipment condition and repair history
• Service visit dates and times
• Photos of your pool and equipment (when necessary for documentation)

Website Information

When you visit our website, we may automatically collect:

• Browser type and version
• Device information
• IP address
• Pages viewed and time spent on pages
• Referral source

We use the information we collect for the following purposes:

• To provide, maintain, and improve our pool cleaning and maintenance services
• To schedule service appointments and send appointment reminders
• To process payments and maintain billing records
• To communicate with you about your service and respond to your inquiries
• To maintain service records and track pool maintenance history
• To send service reports and recommendations
• To improve our website and customer experience
• To comply with legal obligations and resolve disputes
• To send promotional communications (only with your consent)

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share information with trusted service providers who help us operate our business, such as payment processors, scheduling software, and communication tools.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation.
• Business Transfers: If our business is sold or merged with another company, your information may be transferred as part of that transaction.
• With Your Consent: We may share information for other purposes with your explicit consent.

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We implement industry-standard security practices including:

• Secure storage of physical and electronic records
• Encryption of sensitive data during transmission
• Limited access to personal information on a need-to-know basis
• Regular security reviews and updates

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to provide services and fulfill the purposes outlined in this policy. Service records and maintenance history may be kept for several years to provide continuity of care for your pool.

If you request that we delete your information, we will do so unless we are required to retain it for legal, tax, or business purposes.

You have certain rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to certain exceptions.
• Opt-Out: You can opt out of receiving promotional communications by following the unsubscribe instructions in our emails or contacting us directly.

To exercise these rights, please contact us using the information provided below.

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our website.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

You can also visit our contact page to reach us.